Chrome Crashing During Meetings (Chrome v138)

We’re aware of a new issue causing Chrome and Edge tabs to crash during video meetings on our platform. This began after the latest update to Chromium (version 138) — the engine that powers both Chrome and Edge — introduced a bug in the browser itself.

To be clear, the crash is happening in the browser — not in our app or video platform.

Importantly, this issue does not affect Google Meet. While both platforms use similar underlying technologies, the implementations differ, and only our platform is currently impacted by this Chromium bug.

Recommended Workaround

We recommend that meeting hosts install and use the desktop app (Mac or Windows) to join meetings until further notice.

Meeting participants will automatically be prompted to install and launch the desktop app when joining a meeting from Chrome.

To install the desktop app:

Navigate to your account dashboard

Click the menu at the top right and select Download apps

Click the download link for your operating system (Windows or Mac)

What We’re Doing

We’ve submitted a bug report to the Chromium team and are actively collaborating with them to investigate and resolve the issue.

In the meantime, you can help by submitting crash reports to Chromium — each report increases visibility and helps prioritize a fix. You can easily do this by clicking the ‘Send feedback’ button on the crash page.

We understand how disruptive this can be and truly appreciate your patience and support as we work toward a resolution. We’ll continue to provide updates as soon as new information becomes available. This issue affects users on Chrome v138 only.